At Harbour Air, we’re committed to delivering exceptional service and convenience to all passengers. To help maintain this standard, a CAD $15 booking fee (taxes included) applies to new bookings made through our Customer Contact Centre or with a Customer Service Agent, when the booking could otherwise be completed through our self-serve online system. 

We understand this may raise questions, so here’s when the fee does not apply:

• Passengers unable to self-serve due to impairment or disability
• Use of payment methods not available online
• Booking for an unaccompanied minor
• Seniors aged 65 and over
• Group bookings of 6 or more passengers
• Tour package bookings

We hope this helps clarify when the booking fee is applied.